Terms of use 

1. Checkout and prepayment terms

The Lingohaus website (or https://lingohaus.com, hereinafter referred to as the Site) is a booking system for interpreters around the world and is the property of Babr OÜ, registered in Estonia at AH Tammsaare tee 47, 11316, Tallinn. The company has partnership agreements with other organizations. Depending on the region of your location, you can also enter into an agreement with Linghohouse LLC, registered in the Russian Federation or Darius Pro eK, registered in the Federal Republic of Germany. Any use of the Site implies that the User, Visitor or Customer agrees and accepts the terms of this User Agreement. The Site Administration does not provide translation services, but is only a portal on which freelance Translators post their profiles. The customer chooses a translator based on photography and competence and places an order through the order form provided by the Site, agreeing to the terms of this User Agreement. The Site Administration checks the availability of the translator and if the translator chosen by the Customer is not available on the ordered date, the Site administration offers alternative versions of the Translator, comparable in terms of competence. Any services booked by the Customer on the Site are provided directly by freelance translators and all responsibility for the execution of the order rests with the Translator. By filling out the order form, you conclude a deal with the Translator and agree that the Site administration is not one of the parties to such agreements and that, with the exception of the payments specified in this document, the Site administration does not share the responsibility arising from such agreements or related to them ... You acknowledge and agree that, despite the fact that the administration of the Site is not one of the parties to the agreement between you and the Translator, the administration of the Site and its agents abroad act as agents for receiving payment from the Translator with the limited purpose of partially accepting your payments on behalf of Translator. If the Administration of the Site selects an interpreter for you according to the requirements specified in your preliminary application, then you agree to pay the administration of the Site a pre-agreed advance payment of the total cost of the order for Interpretation Services, issued through the Site. The amount of the prepayment is decided by the Administration of the Site on an individual basis and informs the Customer. The customer can pay in any currency. If the administration of the Site cannot find a Translator according to the requirements of the Customer, then it returns the prepayment made to the Customer in full within 30 days. The profiles of translators posted on the Site are not a commercial offer or a public offer, but represent only a part of the introductory material. 

 

 

2. Cancellation Policy 

Standard order cancellation is possible 48 hours before the start of the meeting with the Translator - in this case, the Site administration refunds up to 100% of the total order value, excluding the bank commission and other direct costs incurred by the Site administration in the process of refunding the cost or processing the order. If the Customer cancels the order 24 hours before the start of the meeting with the Translator, then the Site administration refunds up to 50% of the Total cost of the order. Cancellation of the order is made by the Customer in writing by sending an appropriate message with the subject of the message "Order Cancellation" to the e-mail info@lingohaus.com. In all other cases, the total cost of the order is not refundable. 

3. Translation replacement rules 

In the event that the competence of the translator does not correspond to the declared or in the event that the translator does not appear at the meeting previously confirmed by him, the Site Administration replaces the translator within 2 hours. If an alternative translator is not available, the Site administration informs the Customer about this and returns the Customer the prepayment made by him in full within 30 days from the date of receipt of payment. 

 

 

4. Regulatory legislation

These Terms and Conditions shall be construed in accordance with the laws of the Republic of Estonia. The Site Administration and the Customer agree to submit to the personal jurisdiction of the court of the Republic of Estonia in any proceedings in which the parties retain the right to seek the application of interim measures of a restraining nature or other remedies in equity in a proper court in order to prevent existing or potential violations, misappropriation or infringement of copyright, trademarks, trade secrets, patents or other intellectual property rights of one of the parties. 

5. Confidentiality

You acknowledge and agree that the use of any of the services of the Site means that you give the administration of the Site the right to view, save, copy and disclose all the information provided, if this is due to legal requirements or the good faith assumption that storage, copying or disclosure all or part of the information provided is really necessary. You acknowledge and agree that the technical processing and transmission of information from the services of the Site, including the information you provide, may include the transmission of data over various networks, including unencrypted communication channels on the Internet, which is never completely confidential and safe; agrees with such a transfer in cooperation with the administration of the Site. You also understand that any message and / or information sent through the services of the Site may be unauthorized read and / or intercepted by third parties, even if there is a special notice that the transmission of information is encrypted, and you consent to any transmission of information for the limits of the country in which this information was obtained, and / or the country whose law is applicable to the resulting legal relationship. The site collects all the data you provide, as well as data received from third parties, subject to your consent and / or within the limits applicable to the parties by law, without your consent. The Site collects data about you in order to provide access to the Site Products, manage and improve services, inform Users about services and other information on behalf of the Site, as well as protect the interests of the Site and for other purposes not prohibited by applicable law and / or agreed with you. 

 

 

6. No warranties, limitation of liability

You use the Site service at your own risk. Services are provided "as is", and their cost is regulated individually. The Site Administration does not assume any responsibility, including for the inconsistency of the services declared by the Translators. The site is not responsible for the quality and / or deadlines for the provision of services or for the non-appearance of the Translator to order. The site does not guarantee that: the services meet / will meet your requirements; Services will be provided continuously, quickly, reliably and without errors; the results that can be obtained using the services will be accurate and reliable and can be used for any purpose or in any capacity (for example, to establish and / or confirm any facts); the quality of any product, service, information, etc. obtained using the services will meet your expectations. Any information and / or materials (including letters, any instructions and guidelines for action, etc.), access to which the User receives using the Site’s services, you can use at your own risk and risk and are solely responsible for the possible consequences of using the specified information and / or materials. The Administration of the Site is not liable for any kind of damages resulting from your use of the Site’s services or certain parts / functions of the services. The Site Administration does not promise or guarantee that the information obtained through the use of services will in all cases be correct, up-to-date or complete; Services may contain technical inaccuracies or typographical errors.